FAQs

🕷️ Spider’s Basket Co.

— Frequently Asked Questions

How can I contact Spider’s Basket Co.?

You can reach us anytime at spidersbasket@gmail.com.
Our friendly customer service team will be happy to help with any questions, concerns, or product inquiries.

Do you ship worldwide?

At this time, we do not offer worldwide shipping.
We currently ship to select locations within the United States and certain products from China-based warehouses.

Where do you ship from?

We ship from multiple warehouses across the United States and China, depending on product availability and supplier location.
This helps us provide a wider variety of products and faster delivery times for our customers.

Can I change or cancel my order?

We work hard to process orders quickly!
If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
After this time, we’re unable to modify or cancel orders as they’ve already entered processing.

If your order has already shipped, you can still return it for a full refund after it arrives.

What payment methods do you accept?

We accept all major payment methods, including:
💳 VISA, MasterCard, American Express (AMEX), and PayPal.

All transactions are securely processed to protect your information.

When will my order be processed?

All orders are handled and shipped from our warehouse locations between Monday and Friday.
Please allow 1–3 business days for order processing before shipment.

🕒 During holidays or sale seasons, processing times may take slightly longer due to high order volumes.
We do not process or ship orders on weekends.

How long will it take to receive my order?

Delivery times vary by product and location, but most orders arrive within 3–9 business days after shipping.
You will receive a tracking number as soon as your package is shipped so you can follow its progress.

What if I don’t receive my order?

If you haven’t received your order within 30 days of shipment, you’re eligible for a full refund.
Please contact our support team at spidersbasket@gmail.com with your order number.

Will I be charged customs or taxes?

All prices on our website are displayed tax-free in USD.
Depending on your country’s customs regulations, you may be required to pay import duties, taxes, or fees when your order arrives.

These charges are determined by your local customs office and are the responsibility of the customer.
Spider’s Basket Co. is not responsible for customs delays or additional fees.

For more details, please check with your local customs office before placing your order.

How do I return an item?

If you’d like to return a product, please contact our support team at
📧 spidersbasket@gmail.com
Include your order number and a brief description of the issue.
We’ll guide you through the return process step-by-step.

What if my item is defective, incorrect, or damaged?

If you receive an item that is defective, incorrect, or damaged, please email us right away at
📧 spidersbasket@gmail.com

Include:

Your order number
Photos of the damaged or incorrect item(s)
A brief description of the issue

We’ll do our best to resolve the situation quickly and fairly.

When will I receive my refund?

Once your return is received and inspected, your refund will be issued to your original payment method.

Refunds to credit/debit cards are typically processed within 7–10 business days.
Refunds through PayPal will appear in your PayPal account within 2–5 business days.

If you haven’t seen your refund after 10 business days, please contact your bank or card issuer, as processing times may vary.

💬 Need more help?

We’re always here to assist you.
Contact our team anytime at spidersbasket@gmail.com, and we’ll respond as soon as possible.